Full Terms & Privacy
Full Prize Draw Terms & Conditions
The complete terms governing WilderGoat prize draws, entries, eligibility, draw process, winner checks, prizes, refunds and complaints.
1. Introduction
These Terms and Conditions govern prize draws and competitions
operated by WilderGoat Ltd, a company incorporated in England and Wales
with company number 17153757 and registered office at Field Head,
Langthorpe, YO51 9BZ (“WilderGoat”, “the Promoter”, “we”, “us” or
“our”).
By creating an account, submitting an entry or otherwise taking part
in a promotion on www.wildergoat.co.uk (“Website”), you agree to be
bound by these Terms and Conditions and by the specific details
published on the relevant prize draw page (“Specific Terms”).
If there is any conflict between these Terms and the Specific Terms
for a particular prize draw, the Specific Terms will take precedence
for that prize draw.
We may update these Terms from time to time. Changes will not
materially affect entries already submitted into an active prize draw
unless required by law or necessary to protect fairness, security or the
proper administration of the competition.
If you require these Terms in an alternative format, such as large
print, please contact info@wildergoat.co.uk and we will endeavour to
assist.
2. Promoter Details
| Item | Details |
|---|---|
| Promoter | WilderGoat Ltd |
| Company number | 17153757 |
| Registered office | Field Head, Langthorpe, YO51 9BZ |
| Website | www.wildergoat.co.uk |
| Customer contact | info@wildergoat.co.uk |
| Postal entry address | WilderGoat Postal Entries Field Head Langthorpe YO51 9BZ |
3. Prize Draw Period
3.1 Each competition will open and close on the
dates and times stated on the Website.
3.2 All times are UK time unless stated
otherwise.
3.3 The Promoter may close a draw early if
the maximum number of entries is reached.
3.4 The Promoter will not extend a closing date
simply to sell more entries.
3.5 Where a guaranteed draw date is published, the
draw will not be extended beyond that date except where required
by law or where necessary due to circumstances outside the Promoter’s
reasonable control.
3.6 If the Promoter needs to make a material change
to a prize draw, it will act fairly and transparently and will publish
an update on the Website where appropriate.
4. Eligibility
To enter a WilderGoat prize draw, you must:
be 18 years of age or over;
be resident in the United Kingdom;
create and maintain a WilderGoat account using accurate
details;enter using your legal name;
enter on your own behalf and not on behalf of another
person;submit a valid entry in accordance with these Terms and the
relevant Specific Terms;correctly answer any competition question where one is
required.
The following people are not eligible to enter:
employees, directors or officers of the Promoter;
employees, agents or suppliers professionally connected with a
competition;immediate family members or household members of any of the
above.
4.1 Entrants are responsible for ensuring that their
participation does not breach any law or regulation that applies to
them.
4.2 The Promoter may require proof of age, identity,
address and UK residency before awarding a prize.
4.3 The Promoter may refuse, void, suspend or cancel
an account or entry where reasonably necessary to protect the fairness,
security or integrity of a prize draw.
4.4 The Promoter’s decision regarding eligibility,
correctness of answers and the draw process is final, subject to any
applicable complaints or regulatory rights.
5. Entry Routes
There are two entry routes: paid online entry and free postal entry.
Free postal entries are treated in the same way as paid online entries
for the purposes of the draw, provided they meet these Terms and the
relevant Specific Terms.
5.1 Paid Online Entry
Select the relevant competition on the Website.
Answer the competition question, where applicable.
Select the number of entries you wish to submit, subject to the
published entry limits.Create or log into your WilderGoat account.
Pay the entry fee and complete checkout.
Your paid entries will be confirmed by email and/or within your
account.
5.2 Free Postal Entry
To enter by post, send a handwritten postcard by first- or
second-class post to:
WilderGoat Postal Entries Field Head |
|---|
Your postal entry must clearly include:
your full legal name;
your residential address;
your telephone number;
the email address used for your WilderGoat account;
the name of the competition you wish to enter;
your answer to the competition question, where applicable.
Postal entry rules:
You must register a WilderGoat account before sending a postal
entry.Each postcard will ordinarily count as one entry. Where the standard single-entry price for the relevant competition is less than the cost of a second-class stamp, each valid postal entry will be allocated the number of entries required to meet or exceed the value of a second-class stamp. The applicable second-class stamp price will be the Royal Mail price in force when the competition opens.
Postal entries are subject to the same maximum entry limits that
apply to the relevant competition, unless the Specific Terms state
otherwise.Postal entries must be handwritten and sent by first- or
second-class post. Hand-delivered entries are not accepted.Bulk entries, incomplete entries, illegible entries, unlawful
entries, abusive entries, defamatory entries, racist entries or
otherwise harmful entries may be void.Postal entries must be received before the competition’s published closing date and time.
The Promoter does not confirm receipt of postal entries.
The Promoter accepts no responsibility for postal delays, lost post, misdirected post or entries received after the published closing date and time.
Valid postal entries will be manually added to the relevant
competition before the draw takes place.
5.3 All entries must be in English.
5.4 Once submitted, entries cannot be withdrawn or
amended except where the Promoter agrees that an obvious administrative
error has occurred.
5.5 Paid entries are confirmed by email and/or
within the entrant’s account. Valid postal entries will be manually
added to the relevant competition before the draw where they meet these
Terms.
5.6 All entries become the property of WilderGoat
and will not be returned.
6. Maximum Entries
6.1 The maximum number of entries available for each
draw will be stated on the relevant draw page.
6.2 The Promoter may also set a maximum number of
entries per person, per household or per draw where stated in the
Specific Terms.
6.3 Attempts to exceed the stated entry limits may
result in associated entries being voided and, where applicable, the
prize being redrawn.
6.4 Once the overall entry cap is reached, no
further entries will be accepted.
6.5 Unless stated otherwise, each entrant may win
only one prize per draw.
7. Fraud, Abuse and Fair Play
The Promoter may void entries, suspend accounts, ban entrants and/or
withhold prizes where it reasonably believes there has been:
fraud, attempted fraud or fraudulent misrepresentation;
identity misuse or entry on behalf of another person;
use of multiple accounts to avoid entry limits;
automated, scripted or bulk entry methods;
hacking, tampering, code manipulation or interference with the
Website;manipulation or attempted manipulation of a draw;
abusive, threatening, racist, defamatory or otherwise
inappropriate behaviour;any breach of these Terms or the Specific Terms.
7.1 If an entrant is later found to have breached
these Terms, the Promoter may retrospectively void entries, withdraw a
prize and require the return of a prize where legally permitted.
7.2 No refunds will be issued where entries are
voided due to misconduct, fraud, abuse or breach of these Terms.
8. Draw Process
8.1 Only valid entries with correct answers, where
applicable, will be entered into the draw.
8.2 Winners will be selected at random from all
valid entries using:
the drand publicly verifiable random numbers generator and
a computer process designed to produce verifiably
random results (see how it works video).
8.3 Draws may be live-streamed, recorded or
otherwise documented for transparency.
8.4 If the primary random number generator or draw
method is unavailable, the Promoter may use an alternative fair and
verifiable method.
8.5 If a technical or administrative error affects
the draw, the Promoter may void the affected result and re-run the draw
fairly.
8.6 The draw will take place within 7 days of the
Closing Date unless the Specific Terms state otherwise or circumstances
outside the Promoter’s reasonable control prevent this.
9. Transparency and Winner Publication
9.1 Entry numbers may be published before the draw for transparency.
9.2 The Promoter may publish the winner’s surname, county and/or winning entry number unless the winner requests anonymity.
9.3 Winners may request reduced publication or anonymity by contacting info@wildergoat.co.uk.
9.4 The Promoter may still be required to share winner information with the Advertising Standards Authority, a regulator, a court or another lawful authority where required.
10. Winner Notification and Verification
10.1 The winner will be contacted by email using the
email address linked to their WilderGoat account.
10.2 Entrants are responsible for keeping their
account details up to date and checking spam and junk folders.
10.3 The winner must respond within 14 days of the
Promoter’s notification, unless the Specific Terms state a different
period.
10.4 The winner must confirm acceptance of the prize
in writing before delivery or collection arrangements are made.
10.5 Failure to respond, provide required
information or confirm acceptance within the required timeframe may
result in forfeiture and a new winner being selected.
10.6 Before awarding a prize, the Promoter may
require two forms of identification, including one photo ID and one
proof of address. The proof of address may need to be dated within the
last 3 months.
10.7 The name and address on the winner’s ID must
match the details on their WilderGoat account unless the Promoter is
satisfied there is a legitimate reason for a discrepancy.
11. Prizes
11.1 The prize for each draw will be
described in the Specific Terms.
11.2 Images, photographs, videos and descriptions
are for illustrative purposes only, although the Promoter will take
reasonable care to describe prizes accurately.
11.3 Prizes are non-transferable, non-exchangeable
and not redeemable for cash unless expressly stated in the Specific
Terms.
11.4 If a prize becomes unavailable for reasons
outside the Promoter’s reasonable control, the Promoter may substitute a
prize of equal or greater value.
11.5 The Promoter is not responsible for a winner’s
inability to accept or use a prize.
11.6 The winner must follow all safety instructions,
manufacturer guidance and applicable laws relating to the prize.
11.7 Prizes remain the property of WilderGoat until
delivered to or collected by the winner.
11.8 Prizes may be subject to additional third-party
supplier terms.
11.9 The Promoter is not responsible for loss,
damage or delay caused by third-party couriers or suppliers except where
required by law.
12. Delivery, Collection and Storage
12.1 Unless the Specific Terms state otherwise,
delivery is included to mainland Great Britain only.
12.2 Winners outside mainland Great Britain may be
required to arrange and pay for collection or delivery.
12.3 The Promoter may store a prize free of charge
for up to 30 days after the winner has been verified and contacted about
delivery or collection.
12.4 Storage beyond 30 days may incur reasonable
storage fees payable by the winner, provided the winner has been
notified in advance.
12.5 If a winner fails to co-operate with reasonable
delivery or collection arrangements, the prize may be forfeited and a
new winner may be selected.
13. Vehicle Prizes, Event Prizes and Special Prize Terms
13.1 Vehicle Prizes
If a prize is a vehicle, it will include a valid MOT where legally required unless the Specific Terms state otherwise.
Insurance, road tax, fuel and ongoing running costs are not included unless expressly stated.
The winner is responsible for legal compliance, insurance, tax, licensing and safe operation.
Delivery terms may be limited to mainland Great Britain.
13.2 Event or Experience Prizes
Where a prize includes an event or experience, the Promoter is not responsible for cancellation, rescheduling or changes by the event organiser, venue or experience provider.
The winner must comply with any third-party terms, safety rules, age restrictions or booking requirements.
14. Cancellation and Refunds
14.1 The Promoter may suspend, cancel or terminate a
draw in exceptional circumstances where necessary to protect
fairness, integrity, security or legal compliance.
14.2 If a draw is cancelled, paid entries
will be refunded to the payment method used where reasonably
possible.
14.3 Refunds are not available where an entrant has
changed their mind, entered by mistake or breached these Terms, unless
required by law.
14.4 Prize draws will not be extended simply to
sell more entries.
15. Responsible Participation
15.1 WilderGoat promotions are intended to be an
enjoyable way to win outdoor prizes. Entrants should participate
responsibly and within their means.
15.2 You must not enter if doing so would place you
under financial pressure or if you are entering in the belief that it is
a way to solve financial difficulties.
15.3 The Promoter may set or enforce entry limits
and may refuse entries where it reasonably believes participation may be
harmful, irresponsible or contrary to these Terms.
15.4 WilderGoat competitions are operated as prize
draws/competitions with a free postal entry route. They are not intended
to be gambling products.
16. Liability
16.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.
16.2 The Promoter is not responsible for technical failures, network failures, unauthorised intervention, viruses, tampering, user error or events that affect the proper administration of a competition where outside the Promoter’s reasonable control.
16.3 The Promoter is not liable for losses that were not foreseeable, not caused by the Promoter, or relate to business or non-consumer use.
16.4 To the fullest extent permitted by law, the Promoter excludes liability for loss of profits, loss of opportunity, indirect or consequential loss, third-party actions and any loss arising from the winner’s use of the prize.
17. Data Protection
17.1 Personal data will be processed in accordance
with the WilderGoat Privacy Policy.
17.2 The Promoter will use entrant data to
administer competitions, verify eligibility, contact winners, fulfil
prizes, prevent fraud, handle complaints and comply with legal or
regulatory obligations.
17.3 Marketing communications will only be sent
where permitted by law and, where required, with consent.
17.4 Winners may be asked to participate in
publicity, but may request anonymity as described in Section 9.
17.5 Where ID is requested, it will be used for
verification and fraud prevention and retained only for as long as
reasonably necessary in accordance with the Privacy Policy.
18. Social Media Disclaimer
18.1 Unless expressly stated otherwise, WilderGoat
competitions are not sponsored, endorsed, administered by or associated
with Facebook, Instagram, TikTok, X or any other social media
platform.
18.2 Entrants release those platforms from liability
in connection with the competition to the extent permitted by law.
19. Complaints
19.1 Complaints should be sent to
info@wildergoat.co.uk and should include the entrant’s name, account
email address, competition name and a clear description of the
issue.
19.2 The Promoter aims to acknowledge complaints
within 5 working days and provide a response within 10 working days.
19.3 Where a complaint requires investigation, the
Promoter may request additional information and may take longer to
respond. The Promoter will keep the complainant reasonably updated.
20. Force Majeure
The Promoter is not liable for delays or failures caused by events outside its reasonable control, including but not limited to acts of God, extreme weather, epidemic or pandemic, war, terrorism, civil unrest, industrial disputes, power failure, internet failure, supplier failure, courier failure or changes in law.
21. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection law requires otherwise.
Full Privacy Policy
The complete privacy wording explaining what data WilderGoat collects, why it is used, who it may be shared with, retention and your rights.
1. Who we are
1.1 This Privacy Policy explains how WilderGoat Ltd
collects, uses, stores and shares personal data when you use
www.wildergoat.co.uk, create an account, enter a competition, make a
purchase, use the postal entry route, contact us, or win a prize.
1.2 WilderGoat Ltd is a company incorporated in
England and Wales with company number 17153757 and registered office at
Field Head, Langthorpe, YO51 9BZ.
1.3 For the purposes of UK data protection law,
WilderGoat Ltd is the data controller for the personal data described in
this Privacy Policy.
1.4 You can contact us about privacy matters at info@wildergoat.co.uk or by post
at Field Head, Langthorpe, YO51 9BZ.
2. Personal data we collect
We may collect and use the following types of personal data:
| Category | Examples |
|---|---|
| Account details | Name, email address, phone number, billing or residential address, date of birth or age confirmation, username and account preferences. |
| Competition entry details | Competitions entered, entry numbers, quantity of entries, competition question answers, entry method, timestamps, order numbers and competition history. |
| Payment and transaction details | Payment status, transaction reference, order value, refunds and chargeback information. We do not store full card details on our website. |
| Postal entry details | Name, address, email address, phone number, competition name, competition question answer, postcard/postmark/receipt date and postal processing notes. |
| Winner verification data | Photo ID, proof of address, age/residency checks, prize acceptance confirmation, delivery information and related correspondence. |
| Delivery and fulfilment data | Delivery address, contact details, courier tracking information, delivery notes and prize handover records. |
| Technical data | IP address, device/browser information, cookie identifiers, security logs, page interactions and website usage information. |
| Marketing data | Your marketing preferences, email engagement, competition interests and campaign/source information where available. |
| Correspondence and support data | Emails, contact form submissions, complaints, queries, social media messages and notes of our response. |
| Fraud prevention and compliance data | Duplicate account checks, unusual activity flags, entry-limit checks, IP/device indicators and evidence needed to protect the fairness of competitions. |
3. How we collect personal data
directly from you when you create an account, enter a competition, place an order, send a postal entry, contact us or provide winner verification information;
automatically when you use the Website, including through cookies, analytics, security logs and similar technologies;
from service providers involved in payments, website hosting, fraud prevention, email delivery, courier delivery or customer support;
from public or regulatory sources where needed to handle complaints, disputes, legal obligations or fraud prevention.
4. Why we use your personal data and our lawful bases
We only use personal data where we have a lawful basis to do so. The main purposes are set out below.
| Purpose | Examples of use | Likely lawful basis |
|---|---|---|
| Account creation and management | Creating your account, logging you in, maintaining your details and showing your entries. | Contract; legitimate interests. |
| Competition administration | Processing paid and postal entries, checking answers, assigning entry numbers, running draws and contacting entrants. | Contract; legitimate interests; legal obligation where applicable. |
| Payments, refunds and order records | Taking payment, confirming orders, issuing refunds and keeping transaction records. | Contract; legal obligation; legitimate interests. |
| Postal entry processing | Checking postal entries, matching them to accounts, validating timing and adding valid entries to the draw. | Contract; legitimate interests. |
| Winner verification | Checking identity, age, UK residency, address and eligibility before awarding prizes. | Contract; legitimate interests; legal obligation where applicable. |
| Prize delivery and fulfilment | Arranging delivery, collection, courier tracking and prize handover. | Contract; legitimate interests. |
| Fraud prevention and fair play | Detecting multiple accounts, entry-limit abuse, suspicious entries, payment issues or manipulation of competitions. | Legitimate interests; legal obligation where applicable. |
| Customer service and complaints | Responding to enquiries, resolving disputes and keeping records of complaints. | Legitimate interests; legal obligation where applicable. |
| Marketing | Sending updates, offers or competition news where you have opted in or where soft opt-in rules apply. | Consent or legitimate interests, depending on the type of marketing. |
| Website security and analytics | Maintaining website security, understanding performance and improving the Website. | Legitimate interests; consent where required for non-essential cookies. |
| Legal, regulatory and accounting | Keeping required records, responding to lawful requests, protecting our rights and complying with tax/accounting duties. | Legal obligation; legitimate interests. |
5. Identity documents and winner checks
5.1 If you win a prize, we may ask you to provide identity and address documents so that we can verify your age, identity, UK residency and eligibility.
5.2 We will only request the information we reasonably need for verification and prize fulfilment.
5.3 Where possible, you should not send unnecessary information. For example, you may cover or redact financial transaction details on a bank statement, provided your name, address, issue date and document authenticity remain clear.
5.4 We will store verification documents securely and only for as long as needed for verification, prize fulfilment, dispute handling, legal/regulatory needs and fraud prevention.
5.5 We do not use identity documents for marketing.
6. Cookies and similar technologies
6.1 Our Website may use cookies and similar technologies to make the site work, keep it secure, remember preferences, understand performance and support marketing.
6.2 Some cookies are essential for the Website to function, such as basket, account, checkout and security cookies.
6.3 Non-essential cookies, such as analytics or advertising cookies, should only be used where you have given consent through the cookie banner or cookie settings, unless the law allows otherwise.
6.4 For more information, please see our Cookie Policy at www.wildergoat.co.uk/cookie-policy.
7. Marketing
7.1 We may send marketing emails about WilderGoat
competitions, outdoor prize news, offers and related updates where you
have agreed to receive them or where we are allowed to rely on the soft
opt-in rules.
7.2 You can unsubscribe from marketing emails at any
time by using the unsubscribe link in our emails or by contacting
us.
7.3 We will still send you service messages where
needed, such as account messages, order confirmations, competition entry
confirmations, winner notifications, postal entry administration
messages and important terms or security updates.
8. Who we share personal data with
We may share personal data with the following types of recipient
where necessary:
website, hosting, security and IT service providers;
WooCommerce, WordPress, Elementor and related website
plugin/service providers where they process data for site
functionality;payment processors, payment gateways, banks and fraud-prevention
providers;email delivery providers and customer communication
tools;couriers, delivery partners, prize suppliers and fulfilment
providers;professional advisers, including accountants, insurers, legal
advisers and compliance advisers;regulators, law enforcement, courts, government bodies, the
Advertising Standards Authority or similar bodies where legally required
or necessary to handle a complaint, dispute or investigation;successor organisations if WilderGoat is involved in a business
sale, transfer, restructuring or similar event.
We do not sell personal data.
9. International transfers
9.1 Some of our service providers may process personal data outside the United Kingdom.
9.2 Where this happens, we will take steps intended to ensure that personal data remains protected in accordance with UK data protection law, such as using UK-approved transfer safeguards or relying on adequacy arrangements where available.
10. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, tax, dispute, fraud-prevention and regulatory reasons. Typical retention periods are set out below.
| Data type | Typical retention period |
|---|---|
| Account data | For as long as your account remains active, then for a reasonable period afterwards for legal, dispute and fraud-prevention purposes. |
| Order/payment records | Usually up to 6 years after the relevant transaction for accounting, tax and legal record purposes. |
| Competition entry records | Usually up to 6 years after the competition, or longer if needed for disputes, complaints, fraud-prevention or legal requirements. |
| Postal entry records | Physical postal entries may be kept for a short audit period, such as 30 days after the draw, unless a dispute or legal issue requires longer. Digital logs may be kept with competition records. |
| Winner verification documents | Kept only for as long as needed to verify eligibility, fulfil the prize and manage dispute, legal, regulatory or fraud-prevention needs. Consider deleting copies promptly once no longer required. |
| Customer service and complaint records | Usually up to 6 years depending on the nature of the query or complaint. |
| Marketing preferences | Until you unsubscribe or object, plus suppression records to ensure we respect your choice. |
| Security logs and technical data | For a limited period appropriate to security, troubleshooting, fraud prevention and website integrity needs. |
11. How we protect personal data
using password-protected systems and access controls;
limiting access to personal data to people and providers who need it;
using secure email, storage and website systems where appropriate;
keeping administrative records to support fair competition handling;
reviewing and deleting personal data when it is no longer needed;
taking reasonable steps to protect against unauthorised access, loss, misuse or alteration.
12. Your rights
Depending on the circumstances, you may have the right to:
request access to your personal data;
ask us to correct inaccurate or incomplete personal data;
ask us to delete personal data in certain circumstances;
ask us to restrict how we use your personal data;
object to certain uses of your personal data, including direct marketing;
withdraw consent where we rely on consent;
request a copy of certain personal data in a portable format;
complain to the Information Commissioner’s Office.
To exercise your rights, contact us at info@wildergoat.co.uk. We may need to verify your identity before responding to a request.
13. Complaints
13.1 If you have a concern about how we use your
personal data, please contact us first so we can try to resolve it.
13.2 You also have the right to complain to the
Information Commissioner’s Office. The ICO website is
www.ico.org.uk.
13.3 Our privacy contact details are: info@wildergoat.co.uk and Field
Head, Langthorpe, YO51 9BZ.
14. Children
14.1 WilderGoat competitions are only open to people
aged 18 or over.
14.2 We do not knowingly collect competition entry
data from children. If we discover that a child has created an account
or entered a competition, we may delete the account, void entries and
take any other action needed to protect the integrity of the competition
and comply with the law.
15. Links to other websites
Our Website may link to third-party websites, social platforms or supplier websites. We are not responsible for the privacy practices or content of those websites. You should read their privacy policies before providing them with personal data.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes may also be notified by email or website notice where
appropriate.
Full Refund & Cancellation Policy
The complete refund and cancellation wording, including change of mind, cancellation, suspension, invalid entries, postal entries and refund reviews.
1. Purpose of this policy
This Refund & Cancellation Policy explains when refunds may or may not be available for entries into WilderGoat competitions. It should be read alongside the WilderGoat Prize Competition Terms and Conditions and the specific terms shown on each competition page.
By entering a WilderGoat competition, you agree that your entry will be submitted into the relevant competition once payment has been completed or, for a postal entry, once the entry has been validated and added to the draw.
2. General position on refunds
Entry fees are not normally refundable once an entry has been
submitted, unless the competition is cancelled by WilderGoat or a refund
is required by law.
This is because entries are processed for a specific competition and,
once accepted, form part of the administration of that competition and
the relevant draw process.
Free postal entries do not involve an entry fee, so no entry-fee
refund is payable for postal entries.
3. Customer change of mind
Once a paid entry has been submitted, you cannot normally cancel, withdraw or amend that entry simply because you have changed your mind, selected the wrong competition, selected the wrong number of entries, or no longer wish to take part.
You are responsible for checking the competition details, entry quantity, price, closing date, delivery restrictions and any applicable question or answer before completing your entry.
4. Competition cancellation by WilderGoat
WilderGoat may cancel a competition before the draw takes place where it is necessary to do so because of circumstances outside its reasonable control, technical failure, suspected fraud, attempted fraud, legal or regulatory requirements, supplier issues, or any issue affecting the fairness, integrity or proper administration of the competition.
If WilderGoat cancels a competition before the draw takes place, paid entries for that competition will be refunded using the original payment method where reasonably possible.
WilderGoat will aim to process any refund due within 14 days of confirming that the competition has been cancelled, but processing times may depend on the payment provider or bank.
5. Competition suspension or delay
WilderGoat may temporarily suspend a competition where needed to investigate a technical, payment, fraud, legal, operational or fairness issue.
Where a competition is suspended or delayed, WilderGoat may decide to continue the competition, redraw, amend administrative arrangements, cancel the competition, or take another reasonable step to protect entrants and the integrity of the draw.
A suspension or reasonable delay does not automatically create a right to a refund unless WilderGoat cancels the competition or a refund is required by law.
6. Closing dates and early closure
Each competition will close on the closing date and time stated on the Website, unless the maximum number of entries is reached earlier or unless a change is required to protect fairness, security or the proper administration of the competition.
WilderGoat will not extend a competition simply to sell more entries.
If a competition closes early because the maximum number of entries has been reached, this does not create a right to a refund for valid entries already submitted.
7. Invalid entries and disqualification
No refund will be given where an entry is voided or an entrant is disqualified because they have breached the Terms and Conditions.
This includes, but is not limited to, fraud or attempted fraud, use of multiple accounts, identity misuse, abusive behaviour, automated or scripted entries, attempts to manipulate the Website or competition, or attempts to exceed the maximum entry limit.
Where an entry is invalid because of a genuine technical or administrative issue caused by WilderGoat, WilderGoat may either correct the issue, add the valid entry to the draw, or issue a refund where appropriate.
8. Incorrect details entered by the customer
Entrants are responsible for providing accurate account, contact, payment and entry details.
WilderGoat is not responsible for missed notifications, failed delivery arrangements, invalid entries or prize fulfilment issues caused by incorrect, incomplete or outdated details provided by the entrant.
If you notice an error in your account or contact details, you should contact WilderGoat as soon as possible.
9. Prize unavailable or changed
If a prize becomes unavailable for reasons outside WilderGoat’s reasonable control, WilderGoat may substitute the prize with a reasonable equivalent prize of equal or greater value.
A prize substitution does not automatically create a right to a refund, provided the substitute prize is a reasonable equivalent and the competition remains fair.
If WilderGoat cannot provide the advertised prize or a reasonable equivalent, WilderGoat may cancel the competition and refund paid entries for that competition.
10. Payment problems, duplicate payments and chargebacks
If you believe you have been charged incorrectly, charged twice, or charged for an entry that did not appear in your account, contact WilderGoat as soon as possible with your name, account email, order number and payment reference if available.
Where WilderGoat confirms that a duplicate or erroneous payment has been taken, WilderGoat will refund the duplicate or erroneous payment using the original payment method where reasonably possible.
If you raise a chargeback or payment dispute after receiving valid entries, WilderGoat may suspend the relevant entries and/or account while the issue is investigated.
11. Postal entries
Postal entries are free to enter, except for the normal cost of
postage. WilderGoat does not refund postage costs, postal costs, stationery, delivery services or any other costs associated
with sending a postal entry.
WilderGoat is not responsible for postal delays, lost post, damaged post, incomplete postal entries or postal entries received after the competition’s published closing date and time.
Valid postal entries will be treated in the same way as valid paid
entries once accepted into the relevant draw.
12. How to request a refund review
To request a refund review, contact WilderGoat at info@wildergoat.co.uk and include your full name, account email address, competition name, order number if available, payment date and a clear explanation of why you believe a refund is due.
WilderGoat may ask for additional information to verify your request.
WilderGoat will review refund requests fairly and in line with this policy, the Terms and Conditions, and applicable law.
13. Refund method
Where a refund is due, it will normally be made to the original payment method used for the entry.
If the original payment method is unavailable, WilderGoat may ask for reasonable information to arrange an alternative refund method.
WilderGoat is not responsible for delays caused by payment processors, banks or third-party payment systems.
14. Your statutory rights
Nothing in this policy affects your statutory rights.
Nothing in this policy limits or excludes any liability that cannot legally be limited or excluded.
15. Questions and complaints
If you have a question or complaint about refunds, cancellations or competition administration, contact WilderGoat at info@wildergoat.co.uk.
Please include the competition name, your account email address and a clear summary of your concern so that WilderGoat can review it properly.
Questions about these policies?
Contact WilderGoat at info@wildergoat.co.uk. Please include your name, account email address, competition name and a clear summary of your question where relevant.