Full Trust & Transparency
Full Trust & Transparency Policies
The complete wording behind the shorter Trust & Transparency page, including draw fairness, winner checks and responsible participation.
Full Winner & Draw Transparency Policy
The full wording explaining how entries are recorded, how winners are selected, what checks happen and what records are kept.
Our commitment to fair draws
WilderGoat prize draws are designed to be clear, fair and
transparent. Every valid entry is included in the relevant draw, whether
it was submitted through the paid online route or the free postal entry
route.
A paid entry does not receive preferential treatment over a valid
postal entry. Each valid entry has the same chance of winning within the
relevant draw.
Plain-English promise We will not extend a competition simply to sell more entries. If a |
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How entries are recorded
Paid online entries are recorded through the WilderGoat website
and linked to the entrant’s account.Valid postal entries are manually checked and added to the
relevant competition before the draw.Invalid, incomplete, late, duplicate, fraudulent or rule-breaking
entries may be removed before the draw.Entry numbers may be published or made available before the draw
where this supports transparency and is practical for the
competition.
How winners are selected
Winners are selected at random from all valid entries for the
relevant competition. We use a computer process designed to produce a
random result.
If a technical issue, system failure, entry error, or fairness
concern affects the draw, we may pause, investigate, void an affected
result, re-run the draw, or take another fair and reasonable step in
line with our Terms & Conditions.
Draw timing
Each competition page states the closing date and, where
applicable, the expected or guaranteed draw date.Draws will normally take place within the period stated in our
Terms & Conditions.If a draw reaches its maximum entry cap early, it may
close early in line with the rules stated on the competition
page.If a draw is delayed for a genuine reason, we will explain the
position as clearly as possible.
Live draws and recordings
Where practical, draws may be shown live or recorded for transparency. We may publish draw results, winning entry numbers, prize details and winner announcements on the Wildergoat website, email newsletter or social channels.
Not every draw will necessarily be live-streamed. The key requirement is that the draw is carried out fairly, recorded appropriately, and capable of being checked internally if needed.
Winner checks before prizes are awarded
A person shown as the provisional winner is not fully confirmed until eligibility, entry validity, identity and any other necessary checks have been completed.
the winning entry was valid and submitted before the closing date;
the entrant met the eligibility requirements;
the entrant did not exceed entry limits or breach the rules;
the entrant can provide the required ID and proof of address;
there is no evidence of fraud, multiple accounts, automated entries or manipulation.
Winner announcements and anonymity
We may publish or make available winner information where required or permitted by advertising rules, competition rules, law or regulatory expectations. This may include the winner’s first name or initial, surname, county, winning entry number and prize won.
Winners may request reduced publicity or anonymity. We will consider such requests carefully, especially where there are safety, privacy or vulnerability concerns. However, we may still need to provide limited winner information to regulators, the Advertising Standards Authority, or another appropriate body where required.
What we keep as evidence
To support fair administration and deal with questions or complaints, we may keep internal records for each competition, including:
competition name, opening date, closing date, draw date and entry cap;
number of paid entries and postal entries;
invalid or removed entries and the reason for removal;
the method used to select the winner;
winning entry number and winner contact record;
winner ID verification status, acceptance and prize fulfilment record;
draw recording, screenshots, logs or audit notes where relevant.
Personal data is handled in line with our Privacy Policy.
Complaints or questions about a draw
If you have a question or complaint about a Wildergoat draw, please
contact us at info@wildergoat.co.uk and include:
your full name and WilderGoat account email;
the competition name;
your order number or entry details, if relevant;
a clear explanation of your question or complaint.
We aim to provide a response within 14 working days where reasonably
possible.
Full Responsible Participation Policy
Our approach
WilderGoat competitions are intended to be a fun way to enter draws
for outdoor prizes. They should never be treated as a way to make money, or guarantee a prize.
We want every entrant to understand the cost of entering, the maximum
number of entries available, how winners are selected, and the free
postal entry route before taking part.
Important Only enter if you are comfortable doing so. No prize is guaranteed, |
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Before you enter
You must be 18 or over and resident in the United Kingdom to
enter.You must enter using your own legal name and your own WilderGoat
account.You should read the prize draw page, entry price, closing date,
prize details, entry cap and maximum entries per person before
entering.You should only enter with money you can afford to
spend.You should not enter if doing so would cause you financial
pressure, stress, or difficulty paying essential bills.A paid entry does not give you a better chance per entry than a
valid free postal entry.
Free postal entry route
Every WilderGoat draw has a free postal entry route. Postal
entries are included in the same draw as paid entries and have the same
chance of winning per valid entry.
Full postal entry instructions are available on our Postal Entry page
and in our Terms & Conditions.
Entry limits
Each prize draw may have a maximum number of entries overall and a
maximum number of entries per person. These limits are shown on the
relevant competition page.
Entry limits are there to support fairness, transparency and
responsible participation. Attempts to bypass entry limits, use multiple
accounts, or enter using another person’s details may lead to entries
being voided and accounts being suspended.
How to keep participation sensible
Decide your maximum spend before entering and stick to it.
Do not chase a win by repeatedly entering more than you planned.
Do not enter while upset, stressed, under pressure, or after drinking alcohol.
Take a break if you feel frustrated, disappointed, or tempted to spend more than intended.
Talk to someone you trust if entering competitions starts to feel difficult to control.
Account limits and support
If you would like help limiting your participation, you can contact us at info@wildergoat.co.uk. We can review reasonable account-level support options, such as closing your account or applying internal restrictions where available.
If you ask us to close or restrict your account, we may need to keep certain records where required for legal, fraud-prevention, tax, complaints, audit or competition-administration reasons.
When we may step in
WilderGoat may refuse entries, suspend an account, cancel entries, or
contact an entrant where we believe it is necessary to protect fairness,
security, responsible participation, or the proper administration of
competitions.
suspected fraud, multiple accounts, identity misuse or automated
entries;attempts to exceed entry limits;
abusive, threatening, discriminatory or inappropriate
behaviour;payment issues, chargebacks, or suspicious activity;
activity that suggests the entrant may not be participating
safely or responsibly.
Support if competitions or gambling are becoming a problem
WilderGoat prize draws are not intended to be gambling products, but
we recognise that prize draws and paid-entry competitions can still feel
risky or difficult for some people.
If you feel that competitions, gambling, or prize draws are affecting
your finances, mood, relationships, work, sleep or wellbeing, please
consider getting support.
GamCare provides free support through the National Gambling
Helpline on 0808 8020 133 and via online support at
www.gamcare.org.uk.GambleAware provides information and signposting to free,
confidential support services at www.gambleaware.org.If you are in immediate danger or feel unable to keep yourself
safe, contact emergency services or a crisis support service.
Contact us
Questions about responsible participation can be sent to:
info@wildergoat.co.uk
For full rules, please read our Terms & Conditions, Trust & Transparency Policy, and Postal Entry page.
Questions about these policies?
Contact WilderGoat at info@wildergoat.co.uk. Please include your name, account email address, competition name and a clear summary of your question where relevant.